Troubleshooting Common Issues

Quick fixes for frequent issues such as delayed updates, noisy alerts, or stop-point mismatches.

Troubleshooting Operations Guide

Issue: delayed location updates

  • Confirm device connectivity status in dashboard.
  • Verify network coverage conditions.
  • If delay persists, share last-seen timestamp with support.

Issue: too many low-value alerts

  • Re-check speed thresholds.
  • Adjust geofence radius.
  • Split vehicle groups by distinct alert policy.

Issue: inconsistent stop points

This may be related to signal conditions or report smoothing settings. Coordinate with support to tune configuration.