Team responsibilities
- Operations Supervisor: monitors daily exceptions and response actions.
- Fleet Manager: reviews weekly trends and policy compliance.
- Leadership: tracks monthly performance and corrective decisions.
KPI starter set
- Route compliance.
- Unplanned idle time.
- Critical alert frequency.
Suggested review cadence
- Daily: incident and exception review.
- Weekly: trend review by team or route.
- Monthly: policy tuning and target alignment.